Many questions have been being asked. I will attempt to answer the majority here.
- Why does it take so long to get a Thermal P?
- We are a small custom shop that only employs four quartz workers. We stopped production on our Boro work once the demand for the Thermals hit. Since then all glassblowers have been transitioned to quartz, production never stops on the Thermals or their Carbs as Ron does the custom work. We are WHOLESALE ONLY.Our glassblowers have worked hard to master the art of a Thermal P and their carb caps to bring quality quartz for the customer. With 40+ years of combined experience, we know our workers are able to train qualified glassblowers to do the same. Our production will increase as our expansion grows. We are well underway to completion of our new shop, training, adding equipment and continuing to work on our fantastic level of customer service.
- How long before our shipment arrives?
- Our stores orders are completed in the order received. We are currently carrying 13 stores. All stores have been limited to how many pieces may be on each order. This is to help move the production smoother to more stores faster. Please be nice to them. They are doing their best as well.For stores only, communications will re-open the closer we are to completing your order. At this point, we will be ready to accept payment and ship your order. We may not communicate until then, however, our supporters and YOURS are priorities to us all.Thank you for your patience.
- Do WE have any Thermals available for sale?
- Occasionally, however, they are becoming extinct. Pb only keeps what we call 2nds. 2nds are determined by our QC (Quality Control). These products are created by the amount of cosmetic imperfections there are left in the end product of each and every product we produce. We DO NOT guarantee these products nor will we replace them. These come at a discounted price and function will still be there. Full disclosure by PB will always be given at time of purchase and being shown anytime on social media anywhere. Pb decals for 2nds. Our new decals are here!! They are RED, PB with a white filled circle. Demand is high and our main focus is getting out orders to our retailers. We are a WHOLESALE ONLY quartz production company with product that moves quickly.
- Where do we Find a Thermal?
- Our Main Distributor is Quartz by Chris and he will be most pleased to help. He delivers highquality quartz product to the industry and we are grateful for him to distribute our products. The link for his website may be found here: Quartz by Chris. All of our other retailers may be found on our map. As we move forward additional locations may be added. Shops can be found across the country. We chose our shops very carefully and feel we have made excellent choices. We asked them to hold our pricing and they are. Please check back to stay updated.
- How do Retail Shops and PB work together?
- For now, We chose collectively to limit 1 Thermal set per customer to further allow our stores to supply demand a bit further. Also, we collectively have chosen to NOT show where we deliver at the time of delivery. This is to allow the stores to work their list and keep their customers happy. We have no available spots for retail shops to carry our product currently.
- We are currently not accepting wholesale orders other than from our existing shops. We appreciate all the help you have offered. As always we appreciate our supporters!
Find out more by Contacting Us today.